State Farm® Insurance Agent Joel Laird

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Patrick B

March 22, 2025

5 out of 5

"Shelly was fantastic to work with. She listens very well, is very skilled and provided some helpful suggestions. I'd highly recommend her and this insurance agency."

We responded:

"Thank you, Patrick, for your wonderful feedback! I'm glad to hear that Shelly's expertise and attentive approach made a positive impact. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime."

Leah Hodgkiss

January 24, 2025

5 out of 5

"Jessica McCormack from Joel's office was incredibly helpful and responded to my questions immediately! Made the whole process smooth for me."

We responded:

"Thank you, Leah, for sharing your experience! I'm happy to hear that Jessica was able to assist you promptly and make the process smooth. Our team is dedicated to providing excellent service, and your feedback means a lot. If you have any more questions or need further assistance, feel free to reach out to our office anytime."

Jackie Dowdy

October 25, 2024

5 out of 5

"Excellent customer service. Always so cordial and efficient."

We responded:

"Jackie, thank you for your wonderful review! I'm happy you found our customer service both cordial and efficient. Your satisfaction is our priority, and we appreciate your kind words. If you ever need further assistance, don't hesitate to reach out. - Joel Laird - State Farm Insurance Agent, Smyrna, TN"

Carlos Javier Parra Rivero

September 27, 2024

5 out of 5

"Excelent"

We responded:

"Thank you, Carlos! I'm glad you had an excellent experience with our office. If you ever need further assistance, we're here to help. - Joel Laird - State Farm Insurance Agent, Smyrna, TN"

Casey Welsandt

September 11, 2024

5 out of 5

"I just wanted to take a minute to recognize the staff. I have been a customer for years and hands down I stay because of the staff. Jessica is amazing. She is always friendly, knowledgeable, quick with her responses and just overall great to work with. Thank you all for such a great team and providing exceptional service all these years"

We responded:

"Casey, thank you for your kind words and for being a loyal customer for years. I'm glad to hear that Jessica and the rest of our team have made such a positive impact on your experience. We strive to provide friendly, knowledgeable, and prompt service. Your recognition means a lot to us. If you ever need anything, we're here to help! - Joel Laird - State Farm Insurance Agent, Smyrna, TN"

Cindy

May 3, 2024

5 out of 5

"I was transferred from one agency to another Thank God bcuz I LOVE IT! I finally have an agency that I can call or text and I know they are going to look out for me and my pocket. Everyone is nice, but William is my guy, he is sooo nice, Love an agent that is realistic and down to earth. He Helped my 18 year old son get a good rate on his policy, looking for all discount possible, and patiently explained everything to him. Is hard to find someone that will go an extra mile for you. THANK YOU for you're amazing customer service !"

We responded:

"Cindy, thank you for your wonderful review! I am so happy to hear you enjoyed working with our office. William is a true asset to the team and I am happy he was able to assist you and your son with your insurance needs. Thank YOU for choosing us!"

Cameran S

April 16, 2024

5 out of 5

"They have been great to work with! They are quick to responding which is so appreciated and they’ve been able to answer all of my questions that I’ve had."

We responded:

"Cameran, It's wonderful to hear that you've had a positive experience working with us! We strive to provide excellent customer service and timely responses to our clients' inquiries. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. - Joel Laird - State Farm Insurance Agent"

Jessica Ruth

April 10, 2024

5 out of 5

"Shelly has been fantastic! I she made the switch from Progressive perfectly seamless. Very professional and quick to respond."

We responded:

"Hi, Jessica! Thank you for the recognition of Shelly! She is a valuable part of the team and we value how much they care about all our customers! Thank you for giving us the chance to help you with your insurance needs! And… thank you for being the BEST part of our State Farm family! - Joel Laird - State Farm Insurance Agent | Smyrna, TN"

J. C. Brooks

January 31, 2024

5 out of 5

"Joel Laird State Farm Insurance in Historic Smyrna, TN."

We responded:

"Thank you for the five-star review, J. C.! We appreciate you!"

RayRay

January 24, 2024

5 out of 5

"Casey is wonderful! She's very personable and helpful. She always goes above & beyond to answer any questions I have and provide me with all the information I need. And State Farm has been a great insurance company, so far. Great rates and services."

We responded:

"Thank you so much for sharing your wonderful experience with Casey and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."

Ivonne Morales

August 29, 2023

5 out of 5

"I need to rave about Jessica! She takes care of all of our insurance needs in a timely manner. I know I can count on her to get back to me in a few minutes and more importantly I know we are taken care of. Thank you Jessica!!"

We responded:

"Ivonne, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"

john holloway

July 17, 2023

5 out of 5

"Always very helpful upon any request. Thank you !"

We responded:

"Thank you, John, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies!"

John Mitchell

May 31, 2023

5 out of 5

"William has been great. I have three vehicles and I’ve always used a broker. Today he and State Farm saved me well over a thousand dollars. My Progressive policy had been farmed out and was $1011 and $1080 for two cars and a motorcycle. My new vehicle and motorcycle policies are well under a thousand combined. I hate insurance and dealing with it but William not only made it super easy, but it took less than 20 minutes. If I had shut up it would have taken ten. Seriously thanks William, you made this super easy for something no one looks forward to doing. Ten out of ten stars and I’ve never made an insurance review before!"

We responded:

"We love seeing reviews like this, John! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"

LaToya NaShae

January 30, 2025

5 out of 5

"Shelly was a tremendous help in switching from my previous auto and rental insurance provider to State Farm! I'm now saving $55/month on auto insurance (with better coverage) and $60/annually for renter's insurance."

We responded:

"Thank you, LaToya, for sharing your experience! I'm happy to hear that Shelly was able to assist you in transitioning to State Farm and help you save on your insurance. It's wonderful to know you're enjoying better coverage as well. If you have any questions or need further assistance, feel free to reach out to our office."

Brandee Eagles

December 9, 2024

5 out of 5

"I have been a customer of this State farm location since 2017. I have contacted them multiple times for various issues over the years and they are quick to respond and easy to work with specifically, Jessica. Jessica is always quick to answer any and all questions and is very knowledgeable in the insurance realm. I have nothing but good things to say about this location and would recommend them to anyone."

We responded:

"Brandee, thank you for being with us since 2017! We're glad to hear that you've had positive experiences with our team, especially Jessica. Her knowledge and responsiveness are indeed invaluable. We appreciate your recommendation and are here for any future needs or questions you may have."

Eilene Bowen

October 9, 2024

5 out of 5

"Natalie helped me with canceling my insurance on one vehicle and added insurance on another vehicle. She was very pleasant and helpful. I’m a senior and don’t always understand the first time around. Natalie was very patient with me and made sure I understood everything. I will certainly request her If I need something in the future. PS: I have had State Farm insurance since I was 16 years old, and I’m almost 71 years old. Thank you for good service during that time."

We responded:

"Thank you, Eilene, for your wonderful review! I'm happy to hear that Natalie was able to assist you with your insurance needs and that she took the time to ensure you understood everything. Your loyalty to State Farm over the years is truly appreciated, and it's great to know that our service has met your expectations. If you need any assistance in the future, please don't hesitate to reach out. - Joel Laird - State Farm Insurance Agent, Smyrna, TN"

Joseph Corchado

June 19, 2024

5 out of 5

"Joel was very professional and answer all our concern. He made it easy for us to switch insurance company."

We responded:

"Joseph, I'm pleased to hear that I could assist you in switching insurance companies smoothly and address all your concerns professionally! I'm grateful for your positive feedback and look forward to helping you with any future insurance needs. Joel Laird - State Farm Insurance Agent, Smyrna, TN"

Brenda Wetherbe

May 10, 2024

5 out of 5

"Joel Laird handles our homeowner's insurance. Recently, we decided to purchase flood insurance as well. We worked with William who was extremely helpful, knowledgeable, and proactive. William reviewed everything with us and completed our purchase very quickly. Excellent service!"

We responded:

"Brenda, I'm glad to hear that William provided you with exemplary service when purchasing flood insurance. We're pleased that he was proactive, reviewed everything thoroughly, and completed the process quickly. Thank you for recognizing his excellent service!"

Samantha Christensen

April 19, 2024

5 out of 5

"The associate Shelley was absolutely amazing, she made this experience quick and easy. Definitely the easiest insurance process with the best coverage around. Progressive has raised rates on good drivers for no apparent reason and with State Farm I got better coverage for less."

We responded:

"Samantha, we're thrilled to hear that Shelley provided you with an amazing experience and made the insurance process quick and easy for you. At State Farm, we strive to offer comprehensive coverage at competitive rates, and we're glad we could provide you with better coverage for less compared to your previous insurer. Thank you for choosing State Farm, and we're here to continue providing you with excellent service and protection. If you have any further questions or need assistance in the future, don't hesitate to reach out to us. - Joel Laird - State Farm Insurance Agent"

Angelina Lai

April 12, 2024

5 out of 5

"Jessica is an amazing agent!! Listens to my needs and offers the most perfect service and customer service. Highly recommend her for your insurance needs!"

We responded:

"Thank you, Angelina! We are fortunate to have hard-working team members, like Jessica, who do their best for our customers. Thank you for trusting us with your coverage needs!"

Stefanie Hedges

April 10, 2024

5 out of 5

"William is a wonderful agent. We couldn’t run our businesses without him. He is knowledgeable, punctual, always available when we need him, and above all, truly kind. We are very grateful to have William on our side!"

We responded:

"Thank you, Stefanie, for your heartfelt review of William as an indispensable agent on our team. We truly value his expertise, reliability, and accessibility in assisting you. Your appreciation motivates us to continue providing top-notch service and support to meet your insurance needs effectively. - Joel Laird - State Farm Insurance Agent, Smyrna, TN"

Joseph Garvey

October 31, 2023

5 out of 5

"Shopping around for insurance i spoke with Casey who was able to get me quotes quickly and professionally. She answered all my questions, and explained everything in great detail. She made the transition to a new insurance provider very simple!"

We responded:

"Joseph, thank you! Casey is a fantastic asset to our team, and we’re glad she was able to deliver for your insurance policies. Your positive feedback means a lot to us."

Teri Harris

August 3, 2023

5 out of 5

"Jessica is amazing! She's knowledgeable, very efficient, and she stays in contact with you until your issue is resolved. Great communication! I can't say enough wonderful things about her and her co-workers!"

We responded:

"Thank you, Teri, for the amazing review! Our team works hard to provide a great insurance experience in Smyrna and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"

Sandra Lehto

June 7, 2023

5 out of 5

"Customer service great. Passwords & set up too hard for 83 yr old. Takes hours & can’t get it to work."

We responded:

"Thank you for taking the time to leave us a review, Sandra. Our State Farm office in Smyrna would be nothing without policyholders like you!"

Tasha Petrovic

May 31, 2023

5 out of 5

"I switched from GEICO to State Farm & saved quite a bit of money. Natalee made the process quick and easy. She answered all my questions and was super patient! Def recommend for your insurance needs!"

We responded:

"Tasha, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"